Privacy Policy
AstroCrystalsWorld — astrocrystalsworld.com
At AstroCrystalsWorld, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit our website, make a purchase, or book a consultation — how we use that information, how we protect it, and what your rights are.
By using our website or services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website or services.
Information We Collect
We collect two types of information: information you provide to us directly, and information collected automatically when you use our website.
Information You Provide Directly
Order placement: Your full name, delivery address, phone number, and email address — required to process and deliver your order.
Consultation booking: Your full name, date of birth, place of birth, time of birth (where applicable), and any specific questions you share for accurate guidance.
Contact via WhatsApp, phone, or email: The content of your communication and your contact details.
Newsletter subscription: Your email address or social media handle if you subscribe or follow us.
Information Collected Automatically
When you visit our website, we automatically collect basic technical data including your IP address, browser type, device type, pages visited, time spent on pages, and referring website. This is standard web analytics data collected through cookies and is not used to identify you personally.
How We Use Your Information
We use the information we collect for the following specific purposes:
To process and fulfill your orders including packing, shipping, and delivery communication.
To deliver the consultation or service you have booked, including preparing astrological charts, numerological reports, and logo design work.
To respond to your queries, complaints, or requests for support.
To send you order confirmations, shipping updates, and delivery notifications via SMS, WhatsApp, or email.
To send you occasional promotional emails or offers if you have opted in. You can unsubscribe at any time.
To improve our website, product listings, and service quality based on aggregated, anonymised user behaviour data.
To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
Sharing of Your Information
AstroCrystalsWorld does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:
Delivery Partners
We share your name, address, and phone number with courier and logistics partners solely for delivery. They are contractually obligated to use this information only for delivery purposes.
Payment Processors
Your payment information is processed by a third-party payment gateway. We do not store your card details on our servers. Payment processors meet industry PCI DSS requirements.
Legal Requirements
We may disclose your information to law enforcement or courts if required by applicable Indian law, a valid court order, or to protect the rights and safety of AstroCrystalsWorld or any individual.
Service Providers
Trusted third-party providers who assist in operating our website, running email campaigns, or analysing traffic. They are prohibited from using your data for any other purpose.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.
If you request deletion of your personal data, we will delete all information we are not legally required to retain and confirm the deletion within 30 days.
Cookies
Our website uses cookies to provide a better browsing experience. Cookies are small text files stored on your browser that help us remember your preferences and understand how you use our site.
You can control or disable cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of the website.
Your Rights
Under applicable Indian data protection norms and in line with international best practices, you have the following rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Correction
You can ask us to correct inaccurate or incomplete information.
Right to Deletion
You can ask us to delete your personal data, subject to any legal obligations we have to retain certain records.
Right to Opt Out of Marketing
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link or contacting us directly.
Right to Data Portability
You can request that we provide your personal data in a commonly used electronic format.
Security of Your Information
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
No method of data transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee the absolute security of information transmitted to our website.
Third-Party Links
Our website may contain links to third-party websites, including our social media profiles on Instagram and Facebook. This Privacy Policy applies only to astrocrystalsworld.com.
We are not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of every website you visit.
Children's Privacy
Our website and services are intended for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
If we become aware that we have collected data from a minor without parental consent, we will delete that information promptly. If you believe your child has shared information with us, please contact us at info@astrocrystalsworld.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us Regarding This Policy
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please contact us:
We are committed to addressing all privacy-related queries promptly and transparently.